Fraud Detection Analyst I

Fifth Third Bank; Cincinnati (OH); On-site; USD 52,000 - 73,000; Full time

Job summary

Fifth Third Bank is seeking a Fraud Analyst I in Cincinnati, OH, to support Fraud Detection, Fraud Communication, and Domestic Collections as needed. The role emphasizes analyzing alerts, communicating with customers and bank staff, and opening/prepping cases for investigation.

Ideal candidates have 1-3 years in fraud or related fields, an Associate's degree or equivalent experience, and strong analytical and communication skills.

Qualifications

• 1-3 years of fraud, banking, investigative work, or related field preferred.
• Associate's degree or equivalent work experience.
• Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
• Excellent oral and written communication with internal and external customers on fraud matters.
• Knowledge of federal/state fraud laws/regulations and industry trends.
• Proactive in identifying concerns and following up to resolve issues.
• Strong teamwork, interpersonal, and relationship-building skills.
• Ability to make decisions or know when to elevate matters to management.
• Capability to collaborate, adapt to change, and handle challenging assignments.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Review and decide fraud detection system alerts per policy and procedures.
• Directly communicate with customers and bank personnel to address fraud risks.
• Open and prep fraud cases for investigation.
• Elevate complex matters to supervisory staff as needed.
• Provide fraud-related support and coordinate with first line of defense.
• Collaborate with various business units to understand alerts and ensure compliance with laws.
• Meet scheduling and time-tracking expectations to support performance metrics.
• Meet performance, quality, and customer service standards.
• Perform other duties as required.

Skills

Analytical thinking

Problem solving

Multi-tasking

Conflict resolution

Written communication

Oral communication

Teamwork

Microsoft Office

Education

Associate's degree or equivalent

Job description

Fifth Third Bank is seeking a Fraud Analyst I in Cincinnati, OH, to support Fraud Detection, Fraud Communication, and Domestic Collections as needed. The role emphasizes analyzing alerts, communicating with customers and bank staff, and opening/prepping cases for investigation.

Ideal candidates have 1-3 years in fraud or related fields, an Associate's degree or equivalent experience, and strong analytical and communication skills.