Night ICQA Team Lead – Fulfillment Ops

QVC, Inc.; Town of Bethlehem (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Amazing company discounts

Health care benefits starting on day 1

401(k)

Tuition reimbursement benefits

Job summary

QVC Group, Inc. is seeking a Nights ICQA Team Lead for its Bethlehem, PA fulfillment center to coordinate and coach the night shift. You will monitor performance through reports, guide teammates, and partner with the Area Manager to optimize productivity, quality, and safety.

You will lead assignments, adapt to changing needs, and ensure adherence to procedures while supporting training initiatives and communicating with leadership to drive continuous improvement.

Qualifications

• High school diploma or equivalent.
• Prior leadership experience preferred.
• Strong knowledge of fulfillment center processes.
• Proactive, dependable and self-motivated.
• Excellent communication and problem-solving skills.
• Comfort with training and coaching teammates.

Responsibilities

• Assist the Area Manager in setting daily and weekly team assignments.
• Coordinate movement of team members to meet operational needs.
• Communicate department activities and issues to management.
• Identify process improvements to enhance workflow.
• Ensure adherence to procedures across the building.
• Provide on-the-job coaching and training.
• Share performance feedback to support evaluations.
• Report area trends to leadership.
• Perform other duties as assigned.

Skills

Team leadership

Fulfillment center processes

Data reporting

Coaching

Communication

Safety adherence

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

QVC Group, Inc. is seeking a Nights ICQA Team Lead for its Bethlehem, PA fulfillment center to coordinate and coach the night shift. You will monitor performance through reports, guide teammates, and partner with the Area Manager to optimize productivity, quality, and safety.

You will lead assignments, adapt to changing needs, and ensure adherence to procedures while supporting training initiatives and communicating with leadership to drive continuous improvement.