Nightshift ICQA Lead | Fulfillment Team Coach

QVC, Inc.; Bethlehem, Northern (Northampton County, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Amazing company discounts

Health care benefits starting on day 1

401(k)

Tuition reimbursement benefits

Job summary

QVC Group, Inc. is seeking a Nights ICQA Team Lead to oversee daily activities in our Bethlehem fulfillment center. You will pull and review reports, coach teammates, and coordinate assignments to boost productivity, quality, and safety while upholding procedures and company values.

You will report to the ICQA Area Manager and may step in to perform operational tasks as needed. This on-site role requires strong communication and leadership within a fast-paced retail logistics environment.

Qualifications

• High school diploma or equivalent.
• Prior leadership experience preferred.
• Strong knowledge of fulfillment center processes.
• Dependable and self-motivated.
• Strong communication and issue-resolution skills.
• Ability to prioritize tasks and adapt quickly.
• Proficient with technology and office software.
• Discretion with confidential information.
• Forklift operation training if required.
• Ability to stand up to 10 hours, climb stairs, lift up to 50 lbs.

Responsibilities

• Assist the Area Manager in setting daily and weekly team assignments.
• Facilitate movement of team members to meet operational needs.
• Communicate department activities and issues to leadership.
• Recommend process improvements and identify deficiencies.
• Ensure adherence to company procedures throughout the building.
• Provide coaching and on-the-job training for staff development.
• Share performance feedback with Area Manager for evaluations.
• Identify, report, and communicate area trends to leadership.
• Perform other duties as assigned.

Skills

Leadership

Fulfillment center processes

Communication skills

Task prioritization

Adaptability

Cross-team collaboration

Technology proficiency

Discretion with confidential info

Forklift training (if required)

Education

High school diploma or equivalent

Tools

Office software

Job description

QVC Group, Inc. is seeking a Nights ICQA Team Lead to oversee daily activities in our Bethlehem fulfillment center. You will pull and review reports, coach teammates, and coordinate assignments to boost productivity, quality, and safety while upholding procedures and company values.

You will report to the ICQA Area Manager and may step in to perform operational tasks as needed. This on-site role requires strong communication and leadership within a fast-paced retail logistics environment.