Night Helpdesk Technician (Levels I–II) – On‑Site

Grapevine MSP Technology Services; Bakersfield (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

401K with 4% match

Health, Dental, Vision insurance

Vacation time

Paid Sick Time

Performance Bonuses

Team Events

Equipment provided

Training & Growth plans

Job summary

Grapevine MSP Technology Services in Bakersfield, CA seeks an Overnight Helpdesk Technician for a high-responsibility on-site role. You will monitor systems, resolve issues, and perform scheduled maintenance during overnight hours to ensure uptime, security, and client satisfaction.

You will work with Windows environments, Active Directory, and network fundamentals, providing proactive IT support and clear communication to clients and internal teams.

Qualifications

• 2+ years of IT support experience (MSP experience strongly preferred).
• Solid experience with Windows operating systems.
• Hands-on experience with Active Directory (users, permissions, security groups).
• Working knowledge of Group Policy.
• Understanding of network fundamentals and security best practices.
• Strong troubleshooting and critical–thinking skills.
• Ability to prioritize and manage multiple issues independently.
• Professional communication skills and a customer-first mindset.

Responsibilities

• System Monitoring & Oversight: Monitor servers, workstations, backups, and network infrastructure to ensure availability and performance.
• Technical Support & Troubleshooting: Diagnose and resolve hardware, software, and connectivity issues; support Windows environments and user accounts; provide remote support.
• Maintenance & Security: Execute updates, patching, and backup verification; maintain endpoint protection and security standards; ensure policy compliance.

Skills

IT support

Windows OS

Active Directory

Group Policy

Networking basics

Troubleshooting

Prioritization

Communication

Tools

Microsoft 365

Azure

Job description

Grapevine MSP Technology Services in Bakersfield, CA seeks an Overnight Helpdesk Technician for a high-responsibility on-site role. You will monitor systems, resolve issues, and perform scheduled maintenance during overnight hours to ensure uptime, security, and client satisfaction.

You will work with Windows environments, Active Directory, and network fundamentals, providing proactive IT support and clear communication to clients and internal teams.