Support Technician II (Tier 2) Bakersfield, CA

Grapevine MSP Technology Services; Bakersfield (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K Plan 4% matching

Health, Dental, Vision insurance

Vacation time

Paid Sick Time

Performance Bonuses

Growth and Development Plans with IT培训

Job summary

Grapevine MSP is expanding its engineering team in Bakersfield and seeks a skilled Tier 2 technician who can act as a key escalation point, solving complex hardware, software, and connectivity issues across diverse client environments. You will monitor client IT systems, perform root-cause analysis, and implement fixes to prevent recurrence.

Ideal candidates have Tier 2 desktop support experience, strong Windows OS knowledge, and proficiency with Office 365 and Active Directory.

Qualifications

• Experience in a desktop support or help desk Tier 2 role.
• Proficient in Windows OS across workstation versions.
• Proficient with Office 365 and Microsoft Office Suite.
• Experience with Active Directory and user account management.
• Solid networking fundamentals — LAN/WAN, connectivity troubleshooting.
• Familiarity with remote support tools and common office hardware.
• Knowledge of antivirus, firewalls, and endpoint security best practices.
• Basic macOS comfort.
• Clear communicator with strong customer service skills.
• Organized, proactive, and able to work well under pressure.

Responsibilities

• Serve as escalation point for complex hardware, software, and connectivity issues.
• Monitor and maintain client IT systems, networks, and applications.
• Log incidents, perform root cause analysis, and implement fixes to prevent recurrence.
• Run scheduled maintenance: backups, patches, and updates.
• Document procedures, incidents, and resolutions accurately.
• Enforce IT security policies and flag vulnerabilities.
• Train end users on systems, applications, and IT policies.
• Collaborate with the broader team for seamless handoffs and communication.

Skills

Tier 2 support

Windows OS proficiency

Networking fundamentals

Active listening / customer service

Troubleshooting under pressure

Clear communication

Documentation

Tools

Office 365

Active Directory

Remote support tools

Job description

We're growing and looking for a skilled Tier 2 technician to join our engineering team. This goes beyond ticket resolution. You'll be a key escalation point, trusted problem solver, and technical resource across a wide range of client environments. If you thrive on complex problems and want work that actually matters, this is it.

Grapevine MSP is the Central Valley's largest managed IT services provider. Founded in 2009 by CEO Joe Gregory, we've grown to a team of 60+ professionals and are recognized as a Microsoft Tier 1 Partner. We deliver proactive IT support, cybersecurity, cloud, VoIP, and strategic consulting to businesses of all sizes. Our "let's figure it out" culture isn't a tagline; it's how we show up every day.

Core Responsibilities

• Serve as the escalation point for complex hardware, software, and connectivity issues
• Monitor and maintain client IT systems, networks, and applications
• Log incidents, perform root cause analysis, and implement fixes that prevent recurrence
• Run scheduled maintenance: backups, patches, and updates
• Document procedures, incidents, and resolutions accurately
• Enforce IT security policies and flag vulnerabilities
• Train end users on systems, applications, and IT policies
• Collaborate with the broader team for seamless handoffs and communication

Requirements

• Proven experience in a desktop support or help desk Tier 2 role
• Strong knowledge of Windows OS across all workstation versions
• Proficiency with Office 365 and the Microsoft Office Suite
• Experience with Active Directory and user account management
• Solid networking fundamentals — LAN/WAN, connectivity troubleshooting
• Familiarity with remote support tools and common office hardware
• Knowledge of antivirus, firewalls, and endpoint security best practices
• Basic macOS comfort
• Clear communicator with strong customer service skills
• Organized, proactive, and able to work well under pressure

Nice To Have And What Sets You Apart

• MSP experience (highly preferred)
• A habit of preventing problems, not just fixing them
• Passion for staying current with evolving technology
• Continuous improvement mindset focused on client satisfaction

Why Grapevine MSP?

• Work alongside a talented, collaborative engineering team
• Exposure to diverse client environments — no two weeks look the same
• Real opportunities to grow your skills and advance your career
• Be part of the Central Valley's largest and most trusted MSP

Benefits

• Competitive Pay
• 401K Plan with 4% matching pay contributions
• Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision."
• Vacation time
• Paid Sick Time
• Performance Bonuses
• Work Anniversary Recognition
• Equipment and Tools Provided
• Plenty of training courses are covered if you want to advance further; Grapevine MSP offers Growth and Development Plans with Industry-Specific Training
• Team Events
• Social Events