Onsite Tier 2 Desktop Support Technician – Visalia

Grapevine MSP Technology Services; Visalia (CA); On-site; USD 47,000 - 62,000; Full time

Benefits offered by this job

401K with 4% match

Healthcare options

Vacation time

Paid sick time

Performance bonuses

Work anniversary recognition

Equipment provided

Training & development

Job summary

Grapevine MSP Technology Services in Visalia, CA is seeking a Desktop Support Technician II to join a fast-growing team. You will be a key escalation point for technical issues, supporting client infrastructure and ensuring high availability during night shifts.

The role emphasizes proactive problem solving, strong communication, and collaboration with the IT group to drive quick resolutions and customer satisfaction. MSP experience is a plus.

Qualifications

• Demonstrated experience in a Desktop Support, Tier 2 Help Desk, or similar role.
• Strong knowledge of Windows operating systems (all workstation versions) and familiarity with macOS environments.
• Networking fundamentals (LAN/WAN) and Office 365/Microsoft Office Suite familiarity.
• Active Directory and user management experience.
• Ability to troubleshoot effectively and think critically under pressure.
• Experience with remote support tools, printers/scanners, and endpoint security best practices.

Responsibilities

• Monitor and maintain IT systems, networks, and apps to ensure availability and performance during night hours.
• Provide end-user support and troubleshoot hardware, software, and connectivity issues.
• Log incidents, perform root cause analysis, and implement preventive solutions.
• Perform backups, updates, patch management, and routine maintenance for reliability and security.
• Escalate complex issues and ensure timely resolution with follow-up.

Skills

Windows OS

macOS familiarity

Networking basics

Office 365

Active Directory

Remote support tools

Printers & scanners

Endpoint security

Communication skills

Time management

Proactive mindset

Tools

Windows OS

macOS

Active Directory

Office 365

Remote support tools

Printers & scanners

Job description

Grapevine MSP Technology Services in Visalia, CA is seeking a Desktop Support Technician II to join a fast-growing team. You will be a key escalation point for technical issues, supporting client infrastructure and ensuring high availability during night shifts.

The role emphasizes proactive problem solving, strong communication, and collaboration with the IT group to drive quick resolutions and customer satisfaction. MSP experience is a plus.