Overnight IT Helpdesk Technician — Windows & Security

Internetwork Expert; Bakersfield (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

401K Plan with 4% matching pay contrib

Health, Dental, and Vision

Vacation time

Paid Sick Time

Performance Bonuses

Work Anniversary Recognition

Equipment and Tools Provided

Growth and Development Plans with IE

Team Events

Social Events

Job summary

Grapevine MSP in Bakersfield, CA is seeking an Overnight Helpdesk Technician to serve as the primary technical contact during the midnight shift. This on-site role requires monitoring, incident handling, and proactive maintenance to keep client environments fully operational.

The ideal candidate has 2+ years IT support experience, strong Windows, AD, and networking skills, and professional communication to support a high-accountability overnight schedule.

Qualifications

• 2+ years IT support experience (MSP experience preferred).
• Strong troubleshooting and problem-solving skills.
• Experience with Windows OS, AD, and Group Policy.
• Solid understanding of networks and security best practices.
• Professional communication and customer-first mindset.

Responsibilities

• Monitor servers, workstations, backups, and network infrastructure for availability.
• Respond to alerts and performance warnings in real time.
• Diagnose and resolve hardware, software, and connectivity issues.
• Provide remote support with clear communication; support Windows environments.
• Log incidents, perform root-cause analysis, and document resolutions.
• Provide detailed handoff notes to the day team.

Skills

Windows operating systems

Active Directory

Group Policy

Network fundamentals

Troubleshooting

Prioritization and independence

Professional communication

Tools

Microsoft 365

Azure

Job description

Grapevine MSP in Bakersfield, CA is seeking an Overnight Helpdesk Technician to serve as the primary technical contact during the midnight shift. This on-site role requires monitoring, incident handling, and proactive maintenance to keep client environments fully operational.

The ideal candidate has 2+ years IT support experience, strong Windows, AD, and networking skills, and professional communication to support a high-accountability overnight schedule.