Bilingual Tech Support I: Onsite & Remote Assistance

GRAPEVINE OPERATING COMPANY LLC; Bakersfield (CA); On-site; USD 43,000 - 61,000; Full time

Job summary

Grapevine Operating Company LLC seeks a Technical Support I to provide direct end-user assistance onsite and remotely in Bakersfield, CA. The role requires strong troubleshooting, clear communication, and meticulous ticket documentation to ensure smooth operations.

You will support English- and Spanish-speaking employees, manage user accounts and devices, and participate in smaller IT projects as needed, contributing to reliable, secure work environments.

Qualifications

• Three years of technical support experience in a corporate environment.
• Bilingual English/Spanish required to support diverse users.
• Experience with end-user devices and software troubleshooting.
• Ability to document work and tickets clearly.

Responsibilities

• Triage user issues and create support tickets, applying troubleshooting techniques for swift resolution.
• Deliver exceptional customer service with strong technical knowledge.
• Maintain and resolve routine IT issues on end-user devices and software.

Skills

Bilingual English Spanish

Technical support

Troubleshooting

End-user support

Documentation

Tools

Active Directory

Microsoft Entra ID

Microsoft 365

MDM (Intune/Jamf)

VPN/MFA

Job description

Grapevine Operating Company LLC seeks a Technical Support I to provide direct end-user assistance onsite and remotely in Bakersfield, CA. The role requires strong troubleshooting, clear communication, and meticulous ticket documentation to ensure smooth operations.

You will support English- and Spanish-speaking employees, manage user accounts and devices, and participate in smaller IT projects as needed, contributing to reliable, secure work environments.