Help Desk Analyst: Fast IT Support & On-Call

ACBL Branding; Louisville (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

American Commercial Barge Line (ACBL) is seeking a Help Desk Analyst to serve as the first point of contact for team members, providing exceptional technical support and resolving technology challenges with speed and professionalism.

You will troubleshoot hardware, software, and system issues, manage support tickets, and collaborate with IT experts to keep operations running smoothly. This role demands strong communication and a customer-service mindset.

Qualifications

• High School Diploma or GED required.
• Proficiency in Microsoft Office 365.
• Experience in IT/help desk or customer support preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Deliver exceptional service as the face of IT Support & initial point of contact for the Service Desk.
• Provide Tier 1 end-user support for hardware/software and network-related technologies.
• Escalate unresolved issues to Tier II/III as needed.
• Assist with ticketing, knowledge base updates, and ticket creation/assignment.
• Log interactions and resolutions in the ticketing system; follow up to ensure issues are resolved.

Skills

Help desk support

Customer service

Communication

Team collaboration

Education

High School Diploma/GED

Tools

Windows OS

Microsoft Office 365

Ticketing system

Job description

American Commercial Barge Line (ACBL) is seeking a Help Desk Analyst to serve as the first point of contact for team members, providing exceptional technical support and resolving technology challenges with speed and professionalism.

You will troubleshoot hardware, software, and system issues, manage support tickets, and collaborate with IT experts to keep operations running smoothly. This role demands strong communication and a customer-service mindset.