Night Guest Services Associate – Onsite Lodging Included

Central Park Commons; Providence (RI); On-site; USD 33,000 - 42,000; Part time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Job summary

ESA Management, LLC is seeking a Night Service Representative Part Time to respond to overnight on-call needs when the hotel lobby is closed, ensuring courteous, high-quality service for guests. The role includes on-call responsiveness within 30 minutes, access control, and handling emergencies.

On-site lodging is provided as part of employment; candidate must be able to cover overnight needs and support after-hours check-ins, safety, and security tasks while maintaining guest satisfaction.

Qualifications

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Document events in writing and prepare routine correspondence.
• Operate the hotel mobile phone.
• Speak effectively before groups of customers. Must be proficient in reading and speaking English.

Responsibilities

• Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
• Maintain control of all hotel keys, including safeguarding from mishandling or theft.
• Log keys in and out, when necessary.
• Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
• Keep abreast of hotel policies, training, and safety procedures.
• Ensure all safety, guest and security concerns are reported per company policy.
• Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary.
• Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary.
• Maintain proficiency in all location computer and software systems.
• Respond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary.

Skills

Read safety rules

English proficiency

Time management

Customer service

Problem solving

Communication skills

Education

High school diploma or GED

Tools

Hotel PMS system

Microsoft Office

Hotel computer systems

Job description

ESA Management, LLC is seeking a Night Service Representative Part Time to respond to overnight on-call needs when the hotel lobby is closed, ensuring courteous, high-quality service for guests. The role includes on-call responsiveness within 30 minutes, access control, and handling emergencies.

On-site lodging is provided as part of employment; candidate must be able to cover overnight needs and support after-hours check-ins, safety, and security tasks while maintaining guest satisfaction.