Night Garage Operations Associate

FirstService Residential; West Palm Beach (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Job summary

FirstService Residential in West Palm Beach, FL seeks an Operations Staff member to greet residents and guests, assist in property operations, and maintain daily logs. The position is full-time, 11pm–7am, Tuesday to Saturday, paying $21 per hour.

You will monitor control and emergency systems, respond to incidents, and ensure a safe, courteous environment. Strong customer service and communication skills are essential, with CPR AED certification desirable.

Qualifications

• Minimum of High School diploma or equivalency required.
• FA CPR AED Certification is desirable.
• Two (2) or three (3) years of experience in a similar position preferred.
• Effective written and verbal communication skills.
• Must possess strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Works shifts that are subject to change based on property needs.
• Check in with the Property Manager during Tropical Storm or Hurricane Watch or Warning.
• Be courteous and respectful to fellow employees, residents, and guest.
• Maintain their assigned areas in a neat and safe manner.
• Safety procedures must be maintained and adhered to. Any safety issues must be brought to the attention of the Property Manager immediately.
• Attend the mandatory staff meetings.
• Supervise moves, deliveries and check on the status of all unit owner construction, ensuring that everything proceeds smoothly according to the property Regulations, reporting any damage to common areas immediately to the Property Manager.
• Assist the Receiving Department as needed in keeping all deliveries, moves and construction workers orderly and following with Regulations.
• Assist with Unit Owners, Residents and Guests in a courteous, helpful manner, referring all questions that cannot be handled to the Management office for further assistance.
• Retrieve packages for the Residents, as needed, from the Receiving Office after normal Receiving Hours or if the Receiving Clerk is busy assisting others. Proper procedures regarding the release of packages must be followed.
• Relieve the Receiving clerk as needed.
• Relieve the Front Desk staff as needed.
• Monitor the Valet Personnel, ensuring compliance with the Association’s Guidelines for vehicular traffic in the garage and on the Valet ramp.
• At the beginning and end of each shift, check the First Alarm Panel, ensuring that it is fully operational. Report any troubles in writing to the Property Manager immediately.
• Assist the Property Manager and Administrative Assistant as needed.
• Respond to any mechanical, medical or police emergencies and assist as necessary.
• Report to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report
• Perform frequent garage audits to ensure Resident compliance with the property Rules and Regulations.
• May be assigned other duties by the Operations Manager and/or Property Manager

Skills

Customer service

Communication

Emergency response

Education

High School diploma or equivalent

FA CPR AED Certification desirable

Job description

FirstService Residential in West Palm Beach, FL seeks an Operations Staff member to greet residents and guests, assist in property operations, and maintain daily logs. The position is full-time, 11pm–7am, Tuesday to Saturday, paying $21 per hour.

You will monitor control and emergency systems, respond to incidents, and ensure a safe, courteous environment. Strong customer service and communication skills are essential, with CPR AED certification desirable.