Night Front Office Manager — Luxury Boutique Hotel

Bowie House, Auberge Collection; Fort Worth (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Bowie House, Auberge Collection in Fort Worth seeks an experienced Front Office Leader to set the tone for guest experiences and lead the front desk team from pre-arrival to post-checkout. You will partner with the Director of Rooms to drive operations and guest satisfaction.

You will mentor staff, streamline personalized communications, and uphold luxury service standards while supporting the department's financial performance.

Qualifications

• Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.
• Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
• Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
• Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.

Responsibilities

• Align with the Director of Rooms and other guest services leaders to maximize hotel operations.
• Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.
• Foster an environment that ensures consistency and a high level of guest satisfaction.
• Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Skills

Front office leadership

Communication

Guest service

Hotel operations

PMS experience

Tools

PMS experience

Job description

Bowie House, Auberge Collection in Fort Worth seeks an experienced Front Office Leader to set the tone for guest experiences and lead the front desk team from pre-arrival to post-checkout. You will partner with the Director of Rooms to drive operations and guest satisfaction.

You will mentor staff, streamline personalized communications, and uphold luxury service standards while supporting the department's financial performance.