Night Front Office Leader – Luxury Hotel Experience

Highgate Hotels L.P.; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

Highgate Hotels in Miami is seeking a Night Manager to oversee overnight Front Office operations, ensuring service standards and guest satisfaction.

You will lead the night shift, supervise desk staff, handle registrations, respond to guest requests, and coordinate with other departments using OPERA, HotSOS and iVvy.

This full-time role requires 2–4 years in Front Office or Guest Services with supervisory experience; a high school diploma (Bachelor’s preferred) and strong communication skills.

Qualifications

• 2–4 years in Front Office, Housekeeping, or Guest Services with supervisory experience.
• Proven leadership and ability to motivate team members.
• Strong judgment with commitment to excellence and high standards.
• Excellent written and oral communication and customer service skills.
• Proficient in OPERA, HotSOS, iVvy, MS Office, and Outlook.
• Bilingual skills a plus.

Responsibilities

• Act as manager on duty in the absence of the Director of Front Office and Director of Hotel Operations, handling complaints and issues.
• Manage the night shift and direct all overnight hotel operations to meet standards.
• Supervise and develop overnight front desk staff; scheduling, training, coaching and evaluations.
• Greet and assist guests, verify registrations and collect payments as needed.
• Complete audit procedures and provide end-of-shift reports to management.

Skills

Leadership

Customer service

Communication

Decision making

Team supervision

Bilingual

Education

High school or equivalent

Bachelor's degree preferred

Tools

OPERA

HotSOS

iVvy

MS Office

Outlook

Job description

Highgate Hotels in Miami is seeking a Night Manager to oversee overnight Front Office operations, ensuring service standards and guest satisfaction.

You will lead the night shift, supervise desk staff, handle registrations, respond to guest requests, and coordinate with other departments using OPERA, HotSOS and iVvy.

This full-time role requires 2–4 years in Front Office or Guest Services with supervisory experience; a high school diploma (Bachelor’s preferred) and strong communication skills.