Night Front Office & Guest Services Manager

Highgate; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Highgate Hotels in New York seeks an Overnight Front Office Manager to oversee Guest Services, Concierge and Uniformed Services, ensuring attentive, efficient service and maximizing revenue.

You will lead staff, supervise operations at the front desk, train and interview team members, manage schedules, resolve guest issues, and collaborate with Accounting and Housekeeping to maintain standards.

Qualifications

• At least 5 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Demonstrates exceptional customer service skills.
• Proficient in Windows and Microsoft Office.

Responsibilities

• Respond to guest requests, problems, complaints and/or accidents at the Front Desk or reservations channels with courtesy and efficiency.
• Coach and supervise Guest Services staff according to Highgate SOPs.
• Prepare and conduct Guest Services interviews and follow hiring procedures.
• Develop staff morale and ensure training of Guest Services personnel.
• Maximize room revenue and occupancy by reviewing status daily and monitoring rate variance.

Skills

Customer service

Leadership

Communication

Multitasking

Tools

Windows

Microsoft Office

Job description

Highgate Hotels in New York seeks an Overnight Front Office Manager to oversee Guest Services, Concierge and Uniformed Services, ensuring attentive, efficient service and maximizing revenue.

You will lead staff, supervise operations at the front desk, train and interview team members, manage schedules, resolve guest issues, and collaborate with Accounting and Housekeeping to maintain standards.