Night Front Desk Supervisor – Resort Hospitality

Leadline Inc.; Howey-in-the-Hills (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Mission Resort + Club, part of MMI Hotel Group in Howey-in-the-Hills, FL, seeks an Overnight Front Desk Supervisor to lead the overnight front desk team and ensure outstanding guest service during night hours.

You will supervise overnight operations, assist with late check-ins and early check-outs, handle guest requests, train staff on resort procedures and PMS, and coordinate with Security, Housekeeping and Maintenance to maintain safety and smooth night operations.

Qualifications

• 2–3 years of guest service experience in hospitality.
• Previous supervisory or team leadership experience preferred.
• Familiarity with hotel property management systems and reservation procedures.
• Overnight hotel operations or night audit experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to work independently and handle guest concerns professionally.
• Availability to work overnight shifts, including weekends and holidays.

Responsibilities

• Supervise overnight front desk operations, ensuring efficient guest service.
• Assist with late check-ins, early check-outs, reservations, and guest requests.
• Address overnight guest concerns and resolve issues promptly.
• Train and guide front desk staff on procedures and PMS.
• Maintain a positive work environment and ensure service standards are followed.
• Monitor overnight operations and communicate updates to morning leadership.
• Coordinate with Security, Housekeeping, Maintenance and other departments.
• Ensure front desk procedures and safety protocols are followed.
• Assist with overnight reporting, reconciliations, and night audit tasks.

Skills

Guest service

Supervisory

Communication

Problem solving

Team leadership

PMS familiarity

Tools

Hotel PMS

Job description

Mission Resort + Club, part of MMI Hotel Group in Howey-in-the-Hills, FL, seeks an Overnight Front Desk Supervisor to lead the overnight front desk team and ensure outstanding guest service during night hours.

You will supervise overnight operations, assist with late check-ins and early check-outs, handle guest requests, train staff on resort procedures and PMS, and coordinate with Security, Housekeeping and Maintenance to maintain safety and smooth night operations.