Night Front Desk Specialist – Guest Experience

Concord Hospitality Enterprises; Woburn (MA); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Medical/dental/vision

Life insurance

Disability plans

401K options

Tuition assistance

Room discounts

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises invites you to join the newly opened Homewood Suites/Hampton Inn Boston Woburn as a Front Desk Clerk/Guest Services Clerk. You will be the hub of guest interactions, delivering warm hospitality and proactive service from the front desk.

We value a winning personality, a high sense of responsibility, and a passion to serve others. The role offers flexible scheduling (part-time Fridays/Saturdays 11:00pm–7:00am, up to full-time with additional shifts) and a culture

Qualifications

• Experience in hospitality or front desk is a plus.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Skills

Customer service

Communication

Proactive

Guest-focused

Job description

Concord Hospitality Enterprises invites you to join the newly opened Homewood Suites/Hampton Inn Boston Woburn as a Front Desk Clerk/Guest Services Clerk. You will be the hub of guest interactions, delivering warm hospitality and proactive service from the front desk.

We value a winning personality, a high sense of responsibility, and a passion to serve others. The role offers flexible scheduling (part-time Fridays/Saturdays 11:00pm–7:00am, up to full-time with additional shifts) and a culture