Relief Night Audit

Concord Hospitality Enterprises; Woburn (MA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability

401K

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement

Job summary

Concord Hospitality Enterprises seeks a Front Desk Clerk for Homewood Suites/Hampton Inn Boston Woburn to deliver warm, proactive guest service during night and evening hours.

This role supports guest check-in/out, inquiries, payments, and cross-department communication to ensure a smooth stay. Part-time (16 hours/week Fri & Sat nights 11pm–7am) or full-time (up to 40 hours with some 3pm–11pm shifts) options are available.

Qualifications

• Front desk experience or customer service skills preferred.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of hospitality and service.
• Address guest concerns promptly and satisfactorily.
• Process guest charges and payments following cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Know hotel programs and promotions to assist guests.
• Communicate effectively with other departments and management.
• Respond quickly to calls, lobby visitors, and team members needing front desk assistance.
• Be knowledgeable of hotel safety and emergency procedures.

Job description

Description

Be a part of the newly opened Homewood Suites/Hampton Inn Boston Woburn.

We are looking for people that have a passion to serve others! This can be a part-time (16 hours/week on Fridays & Saturdays from 11:00pm - 7:00am) up to full-time (up to 40 hours/week with three additional 3pm-11pm shifts). Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes:

• medical/dental/vision plans
• life insurance
• ST/LT disability options
• 401K options
• tuition assistance
• discounted room rates at Concord managed hotels
• plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.