Night Front Desk Specialist: Guest Care & Ops

Hotel Equities; Menifee (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Paid Vacation

401(k) Retirement Plan

Life Insurance

Employee Discounts

Career Growth Opportunities

FSA

Job summary

Hotel Equities is seeking a dependable Night Auditor to join our team in Menifee, CA. The role supports front desk operations, processing guest arrivals and departures, handling payments, and resolving issues with a focus on guest satisfaction.

The Night Auditor will maintain accurate records, coordinate with various departments, and promote hotel services while ensuring security and privacy procedures are followed. Flexible night shifts are required.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk/customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Greet guests and deliver friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate when needed.
• Maintain accurate guest information, records, and shift documentation.
• Coordinate with housekeeping, maintenance, sales, and other departments.
• Promote hotel services and guest opportunities.
• Follow cash-handling, security, and privacy procedures.
• Monitor lobby and front desk to maintain a welcoming environment.
• Complete shift duties and maintain effective handoffs.
• Perform other duties as assigned.

Skills

Verbal & written communication

Customer service

Cash handling

Basic computer skills

Flexibility (nights/weekends/holidays)

Education

High school diploma or equivalent

Job description

Hotel Equities is seeking a dependable Night Auditor to join our team in Menifee, CA. The role supports front desk operations, processing guest arrivals and departures, handling payments, and resolving issues with a focus on guest satisfaction.

The Night Auditor will maintain accurate records, coordinate with various departments, and promote hotel services while ensuring security and privacy procedures are followed. Flexible night shifts are required.