Night Front Desk Specialist — Building Security & Guest Services

FirstService Residential; Key Biscayne (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

401k with company match

Paid holidays

Paid time off

Occasional travel for training

Job summary

FirstService Residential in Key Biscayne, FL seeks a Front Desk Associate to greet residents and guests, manage access, and monitor security systems. You will work independently with strong communication and multitasking abilities, handling logs and emergencies as needed.

The role requires a high school diploma (or equivalent) and 2–3 years of business experience; multi-language skills are a plus, and there is potential for weekend hours and travel for training.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Interpersonal skills

Written communication

Verbal communication

Multilingual

Education

High school diploma or equivalency

College courses in business or hospitality

Tools

Computer literacy

Job description

FirstService Residential in Key Biscayne, FL seeks a Front Desk Associate to greet residents and guests, manage access, and monitor security systems. You will work independently with strong communication and multitasking abilities, handling logs and emergencies as needed.

The role requires a high school diploma (or equivalent) and 2–3 years of business experience; multi-language skills are a plus, and there is potential for weekend hours and travel for training.