Night Front Desk Specialist

FirstService Residential; Pompano Beach (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Full benefits package

401(k) with company match

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Associate to work independently with strong communication and customer service skills. You will greet residents, monitor security systems, and manage daily logs while handling emergency procedures and access control.

The role requires multitasking, attention to detail, and the ability to respond quickly to incidents. Typical hours are Friday to Sunday nights, with comprehensive benefits for full-time staff.

Qualifications

• High school diploma or equivalent preferred.
• College-level courses in business or hospitality preferred.
• 2–3 years of business experience preferred.
• Computer literacy with information systems hardware/software preferred.
• Effective written and verbal communication skills required.
• Multiple language fluency is desirable.
• Strong customer service and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greet and direct Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergencies promptly and efficiently.
• Monitors and controls access to the building.
• Maintains daily logs, records, and forms.
• Resolves and follows up on complaints/issues.
• Maintains a safe and secure environment throughout the building/property.
• May perform other duties as assigned by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.

Skills

Communication skills

Customer service

Multitasking

Emergency response awareness

Education

High school diploma

Tools

Electronic security control systems

Job description

FirstService Residential is seeking a Front Desk Associate to work independently with strong communication and customer service skills. You will greet residents, monitor security systems, and manage daily logs while handling emergency procedures and access control.

The role requires multitasking, attention to detail, and the ability to respond quickly to incidents. Typical hours are Friday to Sunday nights, with comprehensive benefits for full-time staff.