Night Front Desk Pro — Guest Service & Audit Expert

Engage Hospitality; Berkeley (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Engage Hospitality in Berkeley is seeking Front Desk Agents and Night Auditors to deliver professional guest service and support daily hotel operations. You will greet guests, handle check-in/out, verify rates, manage registrations and room assignments, and assist with maximizing occupancy.

The role requires balancing cash, performing night audit duties, responding to guest questions, and coordinating with other departments to ensure smooth operations.

Responsibilities

• Greet guests and assist with check-in and check-out procedures
• Process guest registrations, room assignments, and verify rates and length of stay
• Handle reservations and assist with maximizing occupancy
• Maintain accurate guest accounts and records
• Balance cash drawers and ensure accurate shift transactions
• Perform night audit duties, including reviewing and reconciling daily reports
• Respond to guest questions, requests, and concerns in a timely and professional manner
• Communicate with other departments to support smooth hotel operations
• Follow all safety, security, and cash-handling procedures
• Maintain a clean and organized front desk area
• Support a safe and respectful work environment
• Perform other duties as assigned by management

Job description

Engage Hospitality in Berkeley is seeking Front Desk Agents and Night Auditors to deliver professional guest service and support daily hotel operations. You will greet guests, handle check-in/out, verify rates, manage registrations and room assignments, and assist with maximizing occupancy.

The role requires balancing cash, performing night audit duties, responding to guest questions, and coordinating with other departments to ensure smooth operations.