Guest Services & Night Audit Specialist

Engage Hospitality; Oakland (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Engage Hospitality in Oakland, CA is seeking Front Desk Agents and Night Auditors to deliver professional guest service and support the daily operations of the front desk.

You will greet guests, process check-ins/outs, manage reservations, balance cash, perform night audits, and coordinate with other departments. Evening, weekend and overnight shifts are required in a fast-paced hotel environment.

Responsibilities

• Greet guests and assist with check-in and check-out procedures.
• Process guest registrations, room assignments, and verify rates and length of stay.
• Handle reservations and assist with maximizing occupancy.
• Maintain accurate guest accounts and records.
• Balance cash drawers and ensure accurate shift transactions.
• Perform night audit duties, including reviewing and reconciling daily reports (night shift).
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Communicate with other departments to support smooth hotel operations.
• Follow all safety, security, and cash-handling procedures.
• Maintain a clean and organized front desk area.
• Support a safe and respectful work environment; and
• Perform other duties as assigned by management.

Job description

Engage Hospitality in Oakland, CA is seeking Front Desk Agents and Night Auditors to deliver professional guest service and support the daily operations of the front desk.

You will greet guests, process check-ins/outs, manage reservations, balance cash, perform night audits, and coordinate with other departments. Evening, weekend and overnight shifts are required in a fast-paced hotel environment.