Night Front Desk Lead - Guest Experience & Growth

Candlewood Suites - RAM Hotels; Dothan (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts on hotel rooms and/

Opportunities for advancement

Professional development opportunities

Positive and supportive work环境

Job summary

Candlewood Suites - RAM Hotels in Dothan, AL is seeking a reliable Night Auditor to manage the front desk during the overnight shift. You will handle guest check-ins/outs, answer calls, and assist with guest requests while completing daily financial and operational tasks.

The role requires strong customer service, multitasking, and attention to detail, with proficiency in Microsoft Office and reservation systems. Weekend and holiday availability is expected.

Qualifications

• Previous experience in a night auditor or customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Excellent attention to detail and problem-solving skills.

Responsibilities

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
• Monitor and maintain inventory of supplies and equipment
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem-solving

Night shift flexibility

Tools

Microsoft Office

Reservation systems

Job description

Candlewood Suites - RAM Hotels in Dothan, AL is seeking a reliable Night Auditor to manage the front desk during the overnight shift. You will handle guest check-ins/outs, answer calls, and assist with guest requests while completing daily financial and operational tasks.

The role requires strong customer service, multitasking, and attention to detail, with proficiency in Microsoft Office and reservation systems. Weekend and holiday availability is expected.