Night Auditor

Ontario Trillium Foundation; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health/Vision/Dental Insurance

401k

Life/STD Insurance

Employee discounts

EAP

Job summary

The Night Auditor at Homewood Suites Tuscaloosa, managed by Vista Host Management & Development, will handle overnight guest needs and front desk duties while balancing daily revenue.

The role emphasizes accurate financial records, QA for front desk operations, and exceptional service to ensure a smooth overnight experience.

This position offers opportunities for growth within Vista Host's expanding portfolio and requires strong attention to detail and problem-solving.

Qualifications

• Excellent English communication skills, both written and spoken.
• Ability to stand for extended periods.
• Ability to lift up to 20 lbs.
• Strong attention to detail for financial transactions.
• Willingness to work night shifts, weekends, and holidays.

Responsibilities

• Provide exceptional guest service during the night shift.
• Balance credit card transactions and prepare deposits.
• Conduct nightly audit of the property management system.
• Close out the current business day and open the next day.
• Address guest requests and resolve issues to ensure satisfaction.
• Maintain front desk area and lobby cleanliness.

Skills

Independent worker

Attention to detail

Customer service

English communication

Job description

POSITION TITLE: Night Auditor

REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager

ABOUT HOMEWOOD SUITES TUSCALOOSA

The Homewood Suites Tuscaloosa, managed by Vista Host Management & Development

Company, is located near the University of Alabama, providing easy access for families,

alumni, and business travelers. With all-suite accommodations, a complimentary

breakfast, and an outdoor pool, the hotel is perfect for extended stays in the Tuscaloosa

area.

POSITION SUMMARY

The Night Auditor is responsible for attending to guest needs, balancing daily revenue and

expense transactions, and performing front desk duties during the night shift. This role

involves providing exceptional customer service, resolving guest issues, and ensuring the

accuracy of financial records to maintain smooth hotel operations.

WHO IS THIS POSITION FOR?

• Enjoys working independently during night hours and has strong problem-solving skills.
• Has a high level of attention to detail, especially when handling financial transactions and accounting tasks.
• Is capable of providing excellent customer service while managing various front desk duties.
• Thrives in an environment that requires multitasking and ensuring guest satisfaction overnight.

WHY JOIN OUR TEAM?

• Competitive hourly pay with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• 401k.
• Life / STD Insurance.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for growth within Vista Host's expanding portfolio.

DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service, making guests' overnight stays comfortable and meeting team and brand goals.
• Perform quality assurance (QA) requirements for the front desk department.
• Ensure compliance with hotel policies, procedures, and relevant ordinances regarding security, cash handling, and guest relations.
• Act as the night manager on duty, handling guest requests, questions, and issues throughout the hotel.
• Verify the accuracy of all allowances, corrections, and miscellaneous vouchers during the night shift.
• Balance all credit card transactions, prepare deposits, and verify in-house and closed accounts.
• Conduct the property management night audit system, closing the current business day and opening the new day.
• Manage guest complaints, documenting requests and issues, and ensuring timely resolution and guest satisfaction.
• Organize and complete end-of-shift paperwork, phone reports, restaurant paperwork, wake-up call reports, and audit packs.
• Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
• Perform other duties as assigned by management to support overnight operations.

POSITION REQUIREMENTS

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs.
• Strong attention to detail and the ability to manage financial transactions accurately.
• Willingness to work night shifts, including weekends and holidays.