Night Front Desk & Guest Support Specialist

ARK; Puyallup (WA); On-site; USD 36,000 - 52,000; Full time

Job summary

HomeTowne Studios by Red Roof in Puyallup is seeking an On-Site Guest Service Representative to support guests overnight. The role handles after-hours inquiries, assists late-arriving guests with check-in, and serves as the primary overnight contact for the property.

The ideal candidate is professional, dependable, and comfortable working independently during overnight hours. Previous hospitality or front desk experience is preferred, with strong communication skills and basic computer

Qualifications

• High school diploma or equivalent preferred.
• Experience in hospitality, hotel, customer service, or front desk preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency.
• Ability to work independently with minimal supervision.
• Dependable attendance and punctuality.
• Ability to remain professional and courteous during guest interactions.

Responsibilities

• Assist late-arriving guests with check-in procedures.
• Verify reservations and assign guestrooms.
• Process payments and required registration information.
• Respond to after-hours phone calls and guest inquiries.
• Provide information regarding hotel amenities, policies, and local area services.
• Address and resolve guest concerns in a professional manner.
• Monitor the front desk area and remain available for guest assistance during the overnight shift.
• Communicate significant guest issues or property concerns to management for follow-up.
• Ensure the front desk and lobby areas remain organized and presentable.
• Follow established emergency and safety procedures when necessary.

Skills

Verbal communication

Written communication

Customer service

Basic computer skills

Independent work

Dependable attendance

Professional demeanor

Education

High school diploma or equivalent

Job description

HomeTowne Studios by Red Roof in Puyallup is seeking an On-Site Guest Service Representative to support guests overnight. The role handles after-hours inquiries, assists late-arriving guests with check-in, and serves as the primary overnight contact for the property.

The ideal candidate is professional, dependable, and comfortable working independently during overnight hours. Previous hospitality or front desk experience is preferred, with strong communication skills and basic computer