Overnight Guest Services Associate

HomeTowne Studios & Suites by Red Roof; Kent (WA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Competitive Pay

Employer Paid Life Insurance

PTO

401K with Employer Match

Career Growth Opportunities

Job summary

HomeTowne Studios & Suites by Red Roof in Kent, WA is seeking a Night Attendant to join our team. The role offers a starting wage up to $18.50-$19.00 per hour and requires delivering friendly guest service after hours.

You will handle courtesy calls, assist guests with requests, manage check-ins/check-outs, and help maintain cleanliness of public areas and laundry. Prior hospitality experience is preferred, and basic office skills are required.

Qualifications

• High school diploma preferred or equivalent experience.
• 1 year in previous customer service position.
• Must have basic office skills (math, cash handling, computer skills, etc.).
• Basic English communication (verbal and written) skills required.
• Prior hospitality experience preferred.

Responsibilities

• Conduct courtesy calls within 30 minutes after guest check-in.
• Assist guests with requests and/or complaints after regular office hours.
• May handle check-ins/check-outs and make guestroom keys for lost/lockouts.
• Assist in maintaining the cleanliness and organization of the laundry rooms and guest laundry.
• Clean, dry and fold linen, blankets, bedspreads, etc.
• Provide courtesy patrol in lobby and front entrance area.
• Ensure exceptional customer service to all guests while maintaining guest privacy and safety.
• May compute bill, collect payments, and make changes for guests, post charges to the Property Management system.
• Complete department checklists and reports for relevant shifts.
• Maintain a neat, clean, and well-groomed appearance.
• Performs other related duties as assigned.

Skills

Cash handling

Customer service

Basic English

Office skills

Hospitality experience

Education

High school diploma or equivalent

Tools

Property Management System

Job description

HomeTowne Studios & Suites by Red Roof in Kent, WA is seeking a Night Attendant to join our team. The role offers a starting wage up to $18.50-$19.00 per hour and requires delivering friendly guest service after hours.

You will handle courtesy calls, assist guests with requests, manage check-ins/check-outs, and help maintain cleanliness of public areas and laundry. Prior hospitality experience is preferred, and basic office skills are required.