Night Front Desk & Guest Services Pro

Hollywood Casino at Charles Town Races

Charles Town (WV)

On-site

USD 28,000 - 36,000

Full time

5 days ago

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Job summary

Hollywood Casino at Charles Town Races in West Virginia seeks a Front Desk Agent to welcome guests, handle check-ins/outs, and coordinate with hotel and casino services. You will provide outstanding service, book reservations, manage room inventory, and guide guests with local information.

A strong focus on accuracy, communication, and professional appearance is essential. The role requires familiarity with billing, cash handling, and operating PM systems; prior front desk or accounting

Qualifications

Previous front desk experience in hospitality or similar role preferred.
Strong numerical and cash handling skills.
Excellent communication, both written and verbal, with guests and team members.

Responsibilities

Provides outstanding customer service to HCCTR guests and establishes positive relationships.
Answers and facilitates all incoming switchboard calls to the Hotel and Casino.
Books guest hotel reservations and manages room inventory.
Promotes hotel and casino services, facilities, and outlets.
Performs front desk duties including check-in/check-out with courtesy and accuracy.
Resolves guest concerns and comments per established standards.
Ensures safety, security, and efficient operation with Housekeeping and Facilities.
Manages cashiering tasks, deposits, and shift-audit responsibilities.