Night Auditor

Palette Hotels; Plano (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Palette Hotels in Plano, TX is seeking a Night Auditor to join our team. You will oversee night-time front desk operations, register guests, confirm reservations, and handle guest requests. The role emphasizes accuracy in records, payments, and relaying pertinent information to other departments.

We offer a competitive compensation package with comprehensive health benefits, training and development, promotional opportunities, and a positive team-based culture where people make the difference.

Qualifications

• Customer service experience
• Strong communication
• Organizational skills
• Ability to build rapport with guests

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Skills

Customer service

Front desk service

Guest rapport

Organization

Communication skills

Job description

Position: Night Auditor

Job Description:

We are seeking a Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Required Skills and Requisites:

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills

Responsibilities and Duties:

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug‑free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.