Night Auditor & Guest Experience Specialist

Milford Hospitality Group; Pennsylvania; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Hotel Fauchere in Milford, PA is seeking a Night Auditor to ensure smooth front desk operations and guest satisfaction. The role involves using a hotel reservation system, handling check-ins/outs, greeting guests, and acting as a hotel ambassador.

Strong communication and cash handling skills are essential for accurate transactions. You will work with the Director of Hotel Operations on guest amenities, rate adjustments, and end-of-day closing activities to ensure accuracy and guest comfort.

Qualifications

• Knowledge of a hotel reservation system.
• Understanding of the hotel room reservation process; check in, check out, etc.
• Greeting guests and making them feel welcome.
• Hotel ambassador- share property knowledge.
• Assigning rooms and processing payments.
• Accommodating guest requests and ensuring satisfaction.
• Coordinate with the Director of Hotel Operations on amenities, room blocks, rate flex, etc.
• Ensure all end-of-day activities are completed accurately.

Responsibilities

• Greet guests and ensure a welcoming atmosphere.
• Process check-ins and check-outs accurately.
• Maintain knowledge of the property and local area.
• Manage end-of-day financial reconciliation with accuracy.
• Coordinate with Hotel Operations on guest amenities and room blocks.

Skills

Hotel reservation system

Guest service orientation

Job description

Hotel Fauchere in Milford, PA is seeking a Night Auditor to ensure smooth front desk operations and guest satisfaction. The role involves using a hotel reservation system, handling check-ins/outs, greeting guests, and acting as a hotel ambassador.

Strong communication and cash handling skills are essential for accurate transactions. You will work with the Director of Hotel Operations on guest amenities, rate adjustments, and end-of-day closing activities to ensure accuracy and guest comfort.