Night Auditor: Guest Services & Night Operations

Palette Hotels; Plano (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Palette Hotels in Plano, TX is seeking a Night Auditor to join our team. You will oversee night-time front desk operations, register guests, confirm reservations, and handle guest requests. The role emphasizes accuracy in records, payments, and relaying pertinent information to other departments.

We offer a competitive compensation package with comprehensive health benefits, training and development, promotional opportunities, and a positive team-based culture where people make the difference.

Qualifications

• Customer service experience
• Strong communication
• Organizational skills
• Ability to build rapport with guests

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Skills

Customer service

Front desk service

Guest rapport

Organization

Communication skills

Job description

Palette Hotels in Plano, TX is seeking a Night Auditor to join our team. You will oversee night-time front desk operations, register guests, confirm reservations, and handle guest requests. The role emphasizes accuracy in records, payments, and relaying pertinent information to other departments.

We offer a competitive compensation package with comprehensive health benefits, training and development, promotional opportunities, and a positive team-based culture where people make the difference.