Night Front Desk & Guest Experience Specialist

The Inn at Canaan; Davis (WV); On-site; USD 17,000 - 24,000; Full time

Job summary

The Inn at Canaan in Davis, West Virginia, is seeking a cheerful Night Audit Agent to provide seamless overnight guest experiences at our restored property. The role is salaried by the hour and supported by a friendly hospitality team.

You will monitor guest accounts, reconcile charges, register guests, and handle room keys while delivering outstanding customer service during overnight hours.

Qualifications

• Front desk experience preferred.
• High School Diploma/GED required.
• Excellent verbal and written communication skills.
• Adaptability to changing priorities.
• Ability to stand/sit for 8 hours.
• Ability to lift up to 30 lbs and bend frequently.
• Ability to read, write, understand and speak English.
• Ability to work 11 pm to 7 am.

Responsibilities

• Deliver exceptional experiences for our guests.
• Monitor guest accounts and post charges.
• Reconcile guest charges through the night audit process.
• Register guests and assign them a guest room.
• Compute bills and collect payments from guests.
• Make and confirm reservations over the phone and online.
• Answer the phone and operate the telephone switchboard.
• Maintain responsibility for safekeeping and issuance of keys.
• Be informed of all events taking place at the hotel daily.
• Greet and welcome all guests in a professional and hospitable manner.
• Review accounts and charges with guests during checkout.
• Issue room keys and help guests transport luggage to rooms.
• Perform other duties as assigned.

Skills

Front desk experience

Night shift

Customer service

Excellent communication

Stand/sit 8 hours

Lift 30 lbs

English proficiency

Adaptability

Education

High School Diploma/GED

Job description

The Inn at Canaan in Davis, West Virginia, is seeking a cheerful Night Audit Agent to provide seamless overnight guest experiences at our restored property. The role is salaried by the hour and supported by a friendly hospitality team.

You will monitor guest accounts, reconcile charges, register guests, and handle room keys while delivering outstanding customer service during overnight hours.