Guest Experience Agent - Day Shift (Front Desk)

The Inn at Canaan; West Virginia; On-site; USD 16,000 - 23,000; Full time

Job summary

Up to Par Management | Taylor Hospitality seeks a friendly Front Desk Agent at The Inn at Canaan Valley. You will greet guests, handle check-ins/outs, and manage reservations with a focus on hospitality and accuracy.

Strong customer service, basic computer skills including Word/Excel, and ability to learn RoomKey are essential. This on-site role requires standing for long periods and a positive attitude within a fast-paced environment.

Qualifications

• High School diploma required; hospitality experience preferred.
• 1-2 years front desk or guest services experience preferred.
• Proficient with Microsoft Word and Excel; RoomKey experience a plus.

Responsibilities

• Answer phone calls for the Inn.
• Greet and welcome guests professionally and hospitably.
• Register guests and assign rooms.
• Maintain working knowledge of the hotel property management system.
• Verify guest payment methods and post charges.
• Balance cashier drawers and process check-outs.
• Coordinate with housekeeping and maintenance as needed.
• Handle guest complaints and provide service with a smile.

Skills

Customer service

Communication

Education

High School diploma

Tools

Word

Excel

RoomKey

Job description

Up to Par Management | Taylor Hospitality seeks a friendly Front Desk Agent at The Inn at Canaan Valley. You will greet guests, handle check-ins/outs, and manage reservations with a focus on hospitality and accuracy.

Strong customer service, basic computer skills including Word/Excel, and ability to learn RoomKey are essential. This on-site role requires standing for long periods and a positive attitude within a fast-paced environment.