Guest Experience Specialist - Day Shift Front Desk

The Inn at Canaan; Davis (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

The Inn at Canaan in Davis, West Virginia, is seeking a friendly Front Desk Agent to greet guests, handle check-ins and check-outs, answer inquiries, and manage reservations with a positive, hospitality-driven approach.

This day shift role (7:00a–3:00p) requires solid computer skills, familiarity with RoomKey, and the physical ability to stand and lift up to 40 pounds as needed to assist guests and staff in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• 1–2 years of experience as a hotel front desk agent preferred.
• Competent with Microsoft Word and Excel.
• Experience using hotel reservation systems such as RoomKey is a plus.

Responsibilities

• Answer phone calls and greet guests in a professional, hospitable manner.
• Register guests, assign rooms, and manage check-in/check-out processes.
• Maintain knowledge of rates, packages, and booking restrictions.
• Balance cash drawers and process payments, issue room keys.
• Coordinate with housekeeping/maintenance and respond to guest requests.

Skills

Computer skills

RoomKey experience

Education

High School diploma

Tools

RoomKey

Job description

The Inn at Canaan in Davis, West Virginia, is seeking a friendly Front Desk Agent to greet guests, handle check-ins and check-outs, answer inquiries, and manage reservations with a positive, hospitality-driven approach.

This day shift role (7:00a–3:00p) requires solid computer skills, familiarity with RoomKey, and the physical ability to stand and lift up to 40 pounds as needed to assist guests and staff in a fast-paced environment.