Front Desk Night Audit Agent - The Inn at Canaan

The Inn at Canaan; West Virginia; Sur place; USD 17 000 - 24 000; Plein temps

Résumé du poste

Up to Par Management | Taylor Hospitality seeks a cheerful Night Audit Agent for The Inn at Canaan in West Virginia to ensure seamless overnight guest experiences. The role centers on accurate account handling, guest interactions, and nighttime operations.

You will monitor guest accounts, post charges, reconcile balances, check guests in/out, handle calls, issue keys, and maintain safety and service standards during the overnight shift.

Qualifications

• Previous front desk experience preferred.
• High School Diploma or GED required.
• Excellent verbal and written communication.
• Adaptability and a positive attitude.
• Able to stand/sit for 8 hours.
• Able to lift up to 30 lbs.
• Must read, write, and speak English.
• Available to work 11 pm–7 am shift.

Responsabilités

• Deliver exceptional guest experiences.
• Post charges and monitor guest accounts.
• Reconcile guest charges through night audit.
• Register guests and assign rooms.
• Compute bills and collect payments from guests.
• Answer phones and operate the switchboard.
• Maintain safekeeping and issuance of keys.
• Greet guests professionally and assist with checkout.
• Review accounts during checkout.
• Assist with other duties as assigned.

Connaissances

Front desk experience

Customer service

Communication skills

Adaptability

English proficiency

Stamina for 8-hour shift

Formation

High School Diploma/GED

Description du poste

Come work where the mountains meet the stars! Nestled in the breathtaking beauty of Canaan Valley, the newly restored Inn at Canaan is growing fast — and with new luxury suites and cabins on the horizon, now is the perfect time to join our hospitality family.

We’re looking for a cheerful, detail-oriented Night Audit Agent to be the friendly face and steady hand that keeps our guest experience seamless overnight.

Compensation

$15.00 per hour

What You'll Be Doing

• Deliver exceptional experiences for our guests
• By Cheerful, Outgoing, and Happy to our guests...if you are smiling they are smiling!
• Monitor guest accounts and post charges
• Reconcile guest charges through the night audit process
• Register guests and assign them a guest room
• Compute bills and collect payments from guests
• Make and confirm reservations over the phone and online
• Answer the phone and operate the telephone switchboard
• Maintain responsibility for safekeeping and issuance of keys
• Be informed of all events taking place at the hotel on a daily basis
• Greet and welcome all guests in a professional and hospitable manner
• Review accounts and charges with guests during the checkout process
• Issue room keys and help guests transport their luggage to their rooms
• Perform other duties as assigned

Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

What We’re Looking For

• Previous front desk experience preferred.
• High School Diploma/GED
• Excellent verbal and written communication skills
• Adaptability
• Ability to stand/sit for 8 hrs length of time
• Ability to lift 30 lbs.
• Ability to bend frequently during a shift
• Ability to read, write, understand and speak English
• Ability to work 11 pm to 7 am.

Why You’ll Love Working Here

• Be part of an enthusiastic, close-knit team
• Work in a stunning mountain setting that others travel from far away to see
• Grow with us as we expand and add beautiful new luxury accommodations

Additional Information

Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par ManagementandTaylor Hospitalityare Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company

Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.