Front Desk Night Audit Agent - The Inn at Canaan

The Inn at Canaan; Davis (WV); On-site; USD 17,000 - 24,000; Full time

Job summary

The Inn at Canaan in Davis, West Virginia, is seeking a cheerful Night Audit Agent to provide seamless overnight guest experiences at our restored property. The role is salaried by the hour and supported by a friendly hospitality team.

You will monitor guest accounts, reconcile charges, register guests, and handle room keys while delivering outstanding customer service during overnight hours.

Qualifications

• Front desk experience preferred.
• High School Diploma/GED required.
• Excellent verbal and written communication skills.
• Adaptability to changing priorities.
• Ability to stand/sit for 8 hours.
• Ability to lift up to 30 lbs and bend frequently.
• Ability to read, write, understand and speak English.
• Ability to work 11 pm to 7 am.

Responsibilities

• Deliver exceptional experiences for our guests.
• Monitor guest accounts and post charges.
• Reconcile guest charges through the night audit process.
• Register guests and assign them a guest room.
• Compute bills and collect payments from guests.
• Make and confirm reservations over the phone and online.
• Answer the phone and operate the telephone switchboard.
• Maintain responsibility for safekeeping and issuance of keys.
• Be informed of all events taking place at the hotel daily.
• Greet and welcome all guests in a professional and hospitable manner.
• Review accounts and charges with guests during checkout.
• Issue room keys and help guests transport luggage to rooms.
• Perform other duties as assigned.

Skills

Front desk experience

Night shift

Customer service

Excellent communication

Stand/sit 8 hours

Lift 30 lbs

English proficiency

Adaptability

Education

High School Diploma/GED

Job description

Come work where the mountains meet the stars! Nestled in the breathtaking beauty of Canaan Valley, the newly restored Inn at Canaan is growing fast — and with new luxury suites and cabins on the horizon, now is the perfect time to join our hospitality family.

We’re looking for a cheerful, detail-oriented Night Audit Agent to be the friendly face and steady hand that keeps our guest experience seamless overnight.

Compensation

$15.00 per hour

What You'll Be Doing

• Deliver exceptional experiences for our guests
• By Cheerful, Outgoing, and Happy to our guests...if you are smiling they are smiling!
• Monitor guest accounts and post charges
• Reconcile guest charges through the night audit process
• Register guests and assign them a guest room
• Compute bills and collect payments from guests
• Make and confirm reservations over the phone and online
• Answer the phone and operate the telephone switchboard
• Maintain responsibility for safekeeping and issuance of keys
• Be informed of all events taking place at the hotel on a daily basis
• Greet and welcome all guests in a professional and hospitable manner
• Review accounts and charges with guests during the checkout process
• Issue room keys and help guests transport their luggage to their rooms
• Perform other duties as assigned

Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

What We’re Looking For

• Previous front desk experience preferred.
• High School Diploma/GED
• Excellent verbal and written communication skills
• Adaptability
• Ability to stand/sit for 8 hrs length of time
• Ability to lift 30 lbs.
• Ability to bend frequently during a shift
• Ability to read, write, understand and speak English
• Ability to work 11 pm to 7 am.

Why You’ll Love Working Here

• Be part of an enthusiastic, close-knit team
• Work in a stunning mountain setting that others travel from far away to see
• Grow with us as we expand and add beautiful new luxury accommodations

Additional Information

Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par ManagementandTaylor Hospitalityare Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company

Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.