Night Front Desk Concierge: Guest Experience

Langham Hospitality Group; Chicago (IL); On-site; USD 3,229,000 - 4,035,000; Full time

Benefits offered by this job

Vacation pay

401k plan with Roth option

Pet Insurance

ID Theft Protection Coverage

Prepaid Legal

Free meals while on duty

Uniforms and cleaning of uniforms

Free hotel stays

Discounted parking

Job summary

Langham Hospitality Group is seeking an Overnight Guest Service Agent for The Langham, Chicago. You will be the night-time focal point for guests at the Front Desk, handling check-ins/check-outs, payments, and information while ensuring security and smooth operations.

Responsibilities include greeting guests, promoting hotel programs, balancing a house bank, and assisting with administrative tasks for the Night Manager. Prior hospitality experience and a high school diploma are preferred.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred.

Responsibilities

• Greet guests promptly and provide a warm, accurate check-in/check-out experience.
• Assist guests with requests, local information, and amenities while maintaining security and procedures.
• Handle guest accounts, payments, and verify credit card authorizations.
• Maintain calm and professional demeanor during night shifts and emergencies.

Skills

Customer service

Hospitality experience

Communication skills

Multitasking

Education

High school diploma

Job description

Langham Hospitality Group is seeking an Overnight Guest Service Agent for The Langham, Chicago. You will be the night-time focal point for guests at the Front Desk, handling check-ins/check-outs, payments, and information while ensuring security and smooth operations.

Responsibilities include greeting guests, promoting hotel programs, balancing a house bank, and assisting with administrative tasks for the Night Manager. Prior hospitality experience and a high school diploma are preferred.