Night Auditor - Staybridge Suites Louisville

Main and Vine; Louisville (KY); On-site; USD 21,000 - 25,000; Full time

Job summary

Staybridge Louisville is seeking a Night Auditor to handle front desk and accounting duties, balancing daily transactions, and ensuring correct guest billing. You will greet guests, register them, and manage check-in/out while maintaining hotel standards and financial accuracy.

This role requires attention to detail, ability to operate front desk systems, and good communication with guests and team members. Evening shifts with full-time hours are available.

Qualifications

• High School diploma or equivalent and/or experience in a Hotel or a related field preferred
• Significant attention to detail.
• Ability to operate front desk equipment: computer, switchboard, credit card machines.
• Understanding of basic math skills
• Good verbal and guest interaction skills
• Collect money and issue change where applicable
• Must be able to stand for several hours at a time
• May be required to lift items up to 25 lbs.

Responsibilities

• Audit, post, and balance daily cashiers work for hotel
• Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, and other fees, to each guest's account daily
• Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts
• Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel's performance; ensure distribution to appropriate departments
• Ensure credit card system reconciles to daily transaction lists
• Verify cash postings and cashier drops to ensure accurate
• Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management
• Greets all guests in a pleasant and professional manner
• Completes the guest registration and check-in/out procedures
• Answers telephone, transfers calls, and takes messages when applicable
• Makes hotel reservations for guests, including changes and cancellations
• Follows proper credit card procedures
• Maintains accurate bank during shift and uses correct vouchers for specified transactions
• Responds to all guest needs and requests in a timely fashion
• Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction
• Understands hotel service and programs
• Knowledgeable of geographical area and points of interest
• Ensure the front desk is adequately stocked of all supplies
• Understands hotel emergency procedures and evacuation protocols
• Collects payment for all guests at check-in and check-out. Makes change as necessary
• Perform all reasonable job duties as requested.

Skills

Attention to detail

Front desk skills

Basic math

Verbal & guest interaction

Stand for hours

Lifting items

Education

High school diploma or equivalent

Tools

Front desk equipment

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

JOB DESCRIPTION

A Night Audit is responsible for handling both Front Desk and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel's continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel.

JOB RESPONSIBILITIES

• Audit, post, and balance daily cashiers work for hotel
• Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, and other fees, to each guest's account daily
• Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.
• Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel's performance; ensure distribution to appropriate departments
• Ensure credit card system reconciles to daily transaction lists
• Verify cash postings and cashier drops to ensure accurate
• Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management
• Greets all guests in a pleasant and professional manner
• Completes the guest registration and check-in/out procedures
• Answers telephone, transfers calls, and takes messages when applicable
• Makes hotel reservations for guests, including changes and cancellations
• Follows proper credit card procedures
• Maintains accurate bank during shift and uses correct vouchers for specified transactions
• Responds to all guest needs and requests in a timely fashion
• Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction
• Understands hotel service and programs
• Knowledgeable of geographical area and points of interest
• Ensure the front desk is adequately stocked of all supplies
• Understands hotel emergency procedures and evacuation protocols
• Collects payment for all guests at check-in and check-out. Makes change as necessary
• Perform all reasonable job duties as requested.

JOB REQUIREMENTS

• High School diploma or equivalent and/or experience in a Hotel or a related field preferred
• Significant attention to detail.
• Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.
• Understanding of basic math skills
• Good verbal and guest interaction skills
• Collect money and issue change where applicable
• Must be able to stand for several hours at a time
• May be required to lift items up to 25 lbs.

Full-Time/Part-Time Full-Time

Position Night Auditor

Number of Openings 1

Hiring Manager(s) Denise Duke

Req Number GUE-26-00029

Location Staybridge Louisville

This position is currently accepting applications.