Night Front Desk Auditor & Guest Experience Lead

Staybridge Suites Albany; Village of Colonie (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical Insurance

Dental Insurance

Short-Term Disability

401K Plan

Room Night Discounts

Employee Awards

Referral Program

Job summary

Staybridge Suites Albany in the United States seeks a Night Auditor to be the hub of overnight hotel operations. You will handle guest check-ins/outs, reservations, wake-up calls, and ensure accurate daily revenue reporting.

This full-time role offers competitive pay, PTO, medical and dental insurance, short-term disability, a 401K with company contributions, room night discounts, awards, and a referral program. Flexible schedule including weekends and holidays is required.

Qualifications

• High School Diploma required.
• Experience in working with the public in a service industry preferred.
• Ability to work overnight and independently.

Responsibilities

• Perform guest services functions as required (check guests in/out, take reservations, wake-up calls, guest requests).
• Audit and reconcile PMS reports, Front Desk and Gift Shop paperwork.
• Audit, reconcile, and transmit all credit cards daily.
• Ensure accuracy of all numbers being reported.
• Input and update monthly forecast.
• Keep management apprised of unusual operational or financial events and deviations of policies.

Skills

Guest services

Cash handling

Front desk operations

Overnight shift

Education

High School Diploma

Job description

Staybridge Suites Albany in the United States seeks a Night Auditor to be the hub of overnight hotel operations. You will handle guest check-ins/outs, reservations, wake-up calls, and ensure accurate daily revenue reporting.

This full-time role offers competitive pay, PTO, medical and dental insurance, short-term disability, a 401K with company contributions, room night discounts, awards, and a referral program. Flexible schedule including weekends and holidays is required.