Night Front Desk Auditor — Guest Experience & Finances

Sonesta International Hotels; Overland Park (KS); Vor Ort; USD 23.000 - 25.000; Vollzeit

Zusammenfassung

Sonesta International Hotels seeks a night auditor in Overland Park, KS. The role focuses on accurate financial reporting, guest service, and front desk tasks during the overnight shift.

No prior hotel experience is required, but strong customer service is highly valued and typical duties include reservations processing and issue resolution. Compensation is $17 to $18 per hour with opportunities to learn accounting procedures and grow within the hotel group.

Qualifikationen

• Strong communication and customer service skills are required.
• Experience in hospitality or guest services is preferred but not required.
• Flexible schedule with overnight shift hours is necessary.
• Computer proficiency is required; accounting or reservation software experience is a bonus.
• Some college is preferred but a high school diploma or equivalent is required.

Aufgaben

• Prepare and distribute daily, weekly, and monthly reports to general manager and department heads.
• Complete additional bookkeeping, administrative, and accounting procedures as requested.
• Ensure guests feel they are having an exceptional experience at the property.
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, and handle front office duties as required.
• Verify, audit, and reconcile financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, and occupancy percentages.

Kenntnisse

Communication skills

Customer service

Hospitality experience

Overnight shift

Computer literacy

Accounting software

Ausbildung

High school diploma or equivalent

Some college

Tools

Accounting software

Jobbeschreibung

Sonesta International Hotels seeks a night auditor in Overland Park, KS. The role focuses on accurate financial reporting, guest service, and front desk tasks during the overnight shift.

No prior hotel experience is required, but strong customer service is highly valued and typical duties include reservations processing and issue resolution. Compensation is $17 to $18 per hour with opportunities to learn accounting procedures and grow within the hotel group.