Night Front Desk & Audit Specialist - Guest Excellence

Appone; Chippewa Falls (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Hampton Inn & Suites Chippewa Falls is seeking a Night Auditor to warmly greet guests, register arrivals, and balance accounts at the end of each shift. You will complete audit reports, handle cash and credit card settlements, and assist with front desk tasks to ensure a seamless guest experience.

The role requires high school education and attention to detail; a year of hospitality or guest service experience is preferred.

Qualifications

• High school education required.
• 1 year hospitality or guest service experience preferred.
• Excellent communication and cash-handling skills.
• Ability to greet guests and manage front desk tasks with accuracy.

Responsibilities

• Greet and check-in guests, register arrivals, and balance end-of-shift reports.
• Run night audit reports and settle guest accounts including cash and cards.
• Handle guest requests, resolve issues, and communicate with other departments.
• Maintain security, confidentiality, and adherence to safety policies.
• Support front desk operations, including reservations and phone duties.
• Assist with common areas, housekeeping coordination, and basic office duties.

Skills

Customer service

Detail oriented

Multi-tasking

Communication skills

Cash handling

Front desk

Problem solving

Team player

Education

High school education

Job description

Hampton Inn & Suites Chippewa Falls is seeking a Night Auditor to warmly greet guests, register arrivals, and balance accounts at the end of each shift. You will complete audit reports, handle cash and credit card settlements, and assist with front desk tasks to ensure a seamless guest experience.

The role requires high school education and attention to detail; a year of hospitality or guest service experience is preferred.