Night Front Desk Associate — Guest Services Pro

SHIVKRUPA HOSPITALITY INCORPORATED; Oxon Hill (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A local hospitality company is seeking a Guest Service Agent to join their team in Oxon Hill, Maryland. Responsibilities include registering and assigning rooms to guests, confirming reservations, and addressing guest needs and complaints. Ideal candidates should have prior experience in customer service and strong organizational and communication skills. This role offers shifts from 3-11 PM and 11 PM to 7 AM.

Qualifications

• Previous hotel experience in customer service, front desk service, or other related fields.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests, and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.

Skills

Customer service

Front desk service

Organizational skills

Communication skills

Job description

A local hospitality company is seeking a Guest Service Agent to join their team in Oxon Hill, Maryland. Responsibilities include registering and assigning rooms to guests, confirming reservations, and addressing guest needs and complaints. Ideal candidates should have prior experience in customer service and strong organizational and communication skills. This role offers shifts from 3-11 PM and 11 PM to 7 AM.