Night Front Desk Auditor - Guest Experience & Operations

SHIVKRUPA HOSPITALITY INCORPORATED; Oxon Hill (MD); On-site; USD 36,000 - 54,000; Full time

Job summary

SHIVKRUPA HOSPITALITY INCORPORATED in Oxon Hill, MD is seeking a Night Auditor to greet guests, check in and check out, and ensure accurate overnight records. The role emphasizes front desk duties, guest satisfaction, and smooth overnight operations.

Responsibilities include registering rooms, confirming reservations by phone and online, responding to guest needs and complaints, collecting payments, keeping occupancy records, and relaying information to other departments.

Qualifications

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate relevant guest information to designated departments

Skills

Customer service

Front desk

Rapport building

Organizational skills

Communication skills

Job description

SHIVKRUPA HOSPITALITY INCORPORATED in Oxon Hill, MD is seeking a Night Auditor to greet guests, check in and check out, and ensure accurate overnight records. The role emphasizes front desk duties, guest satisfaction, and smooth overnight operations.

Responsibilities include registering rooms, confirming reservations by phone and online, responding to guest needs and complaints, collecting payments, keeping occupancy records, and relaying information to other departments.