Night Front Desk Associate — Guest Service & Security

Spokane Club; Spokane (WA); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Free parking

Discounts on stays & meals

Bus passes discount

Sick pay accrual

Holiday bonus pay

Medical insurance

Job summary

The Spokane Club in Spokane, WA is hiring a Hotel Overnight Front Desk Associate to serve members and guests during the 10:00pm–6:00am shift. You will greet guests, handle check-ins/check-outs, and ensure lobby security and smooth operations.

Strong customer service, English communication, and the ability to work overnight are required. Club software experience and a professional appearance are preferred. Benefits and weekend shifts may be available.

Qualifications

• Previous Front Desk experience in a hotel preferred.
• Excellent customer service skills.
• Professional appearance and manner.
• Ability to work overnight.
• Ability to communicate effectively in English, both oral and written form.
• Good with math.
• Must have the ability to work efficiently under pressure.

Responsibilities

• Greets everyone entering the Spokane Club in a professional, friendly manner, with a high level of customer service, and assists them with their requests.
• Professionally administers incoming calls using proper telephone etiquette and redirecting when appropriate.
• Uses club software to create and manage hotel reservations.
• Complies with special requests whenever possible.
• Stays informed about Club-related information and communicates it professionally and enthusiastically.
• Thoroughly understands and follows proper credit, cash-checking, and cash handling policies and procedures.
• Understands and monitors room status information, including room locations, type of rooms available, and room rates.
• Coordinates room status update by notifying housekeeping of all check-outs, late check-outs, early-ins, special requests, etc.
• Manages room keys and follows security control procedures.
• Operates Front Office equipment, such as ID card creator, mail machine, fax, copier, parking gates, etc.
• Processes member/guest check-ins and check-out.
• Processes mail, packages, and messages.
• Coordinates guestroom maintenance work with engineering.
• Reports unusual occurrences or requests to the Hotel Operations Manager.
• Knows and follows all safety, security, accident prevention, and emergency policies and procedures.
• Maintains the cleanliness and neatness of the front desk, lobby, and coat check areas.
• Acts as bell person/concierge when necessary.
• Other duties as assigned

Skills

Customer service

English

Professional appearance

Overnight work

Pressure handling

Math skills

Tools

Club hotel software

Job description

The Spokane Club in Spokane, WA is hiring a Hotel Overnight Front Desk Associate to serve members and guests during the 10:00pm–6:00am shift. You will greet guests, handle check-ins/check-outs, and ensure lobby security and smooth operations.

Strong customer service, English communication, and the ability to work overnight are required. Club software experience and a professional appearance are preferred. Benefits and weekend shifts may be available.