Hotel Front Desk Associate

Spokane Club; Spokane (WA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free employee meals

25% off club services

Discounted bus passes

Accrued sick leave

Holiday pay for 6 holidays

Job summary

Spokane Club in Spokane, WA seeks a Hotel Front Desk Associate to deliver exceptional service to members and guests. You will register guests, render bills, process payments, handle calls and mail, and maintain a professional front desk.

This on-site role requires a polished appearance, strong English communication, and the ability to work with club software. You will greet visitors, coordinate room status with housekeeping, and support concierge duties as needed; a positive attitude is

Qualifications

• Previous Front Desk experience in a hotel preferred.
• Professional appearance and five star service is a must.
• Ability to communicate effectively in English, both oral and written form.
• Valid driver's license.

Responsibilities

• Greets members and guests with professional, friendly service.
• Administers incoming calls with proper etiquette and redirects as needed.
• Uses club software to manage hotel reservations.
• Coordinates room status updates with housekeeping.
• Processes check-ins/check-outs and mail handling.
• Maintains front desk, lobby and coat check areas.
• Reports issues to the HR/GM as required.
• Operates front desk equipment and ensures safety policies.

Skills

Customer service

English communication

Typing skills

Tools

Front Office software

ID card systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hotel Front Desk Associate

Spokane, WA, US

4 days ago

Salary Range: $17.50 To $18.50 Hourly

Job Summary

Provides excellent customer service to all members and guest, representing the Club with professionalism. Registers hotel guests, renders bills, receives cash and credits payments, handles phone calls, and processes incoming and outgoing mail.

This is a high visibility position that interacts daily with members, guests, employees, vendors, and various representatives from the community. Part of your job performance requires that you maintain a positive attitude and make a real commitment to competence, job knowledge, pride, professional appearance, courtesy, initiative, and excellence in customer service. You are expected to address issues with an attitude of cooperation and to resolve problems professionally.

Duties and Responsibilities

• Greets everyone entering the Spokane Club in a professional, friendly manner, with a high level of customer service, and assists them with their requests
• Professionally administers incoming calls using proper telephone etiquette and redirecting when appropriate
• Uses club software to create and manage hotel reservations
• Complies with special requests whenever possible
• Stays informed about Club-related information and communicates it professionally and enthusiastically.
• Thoroughly understands and follows proper credit, cash-checking, and cash handling policies and procedures
• Understands and monitors room status information, including room locations, type of rooms available, and room rates
• Coordinates room status update by notifying housekeeping of all check-outs, late check-outs, early-ins, special requests, etc.
• Manages room keys and follows security control procedures
• Operates Front Office equipment, such as ID card creator, mail machine, fax, copier, parking gates, etc.
• Processes member/guest check-ins and check-out
• Processes mail, packages, and messages
• Coordinates guestroom maintenance work with engineering
• Reports unusual occurrences or requests to the Human Resources Manager and the General Manager.
• Knows and follows all safety, security, accident prevention, and emergency policies and procedures
• Maintains the cleanliness and neatness of the front desk, lobby, and coat check areas
• Acts as bell person/concierge when necessary
• Other duties as assigned

Qualifications

• Previous Front Desk experience in a hotel preferred
• This is a private member-only Club, therefore, Professional appearance and five star service is a must.
• Ability to work with a variety of software programs and basic typing skills
• Ability to communicate effectively in English, both oral and written form
• Valid driver's license
• Free parking in our employee designated lot.
• 25% off most everything at the Club including food, hotel stays, personal training, swim lessons, & childcare.
• Bonus Holiday pay for 6 holidays in the year.
• Discounted Bus Passes.
• Accrued Sick leave per state policy.
• We offer a free employee meal program from our kitchen.