Night Front Desk Agent & Night Audit

Socket.dev; White Sands (NM); On-site; USD 47,423,000 - 49,686,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision

401k

Job summary

IHG is seeking a Front Desk Agent for the night shift (approx. 11 PM – 7 AM) to manage check-ins/outs, verify guest accounts and perform essential accounting and reporting tasks.

You will greet guests, handle payments, upsell services, and respond to requests while maintaining a warm, safe, and seamless experience. A high school diploma and at least one year in front desk or guest services are preferred; flexibility for weekends and holidays is required.

Qualifications

• Fluency in the local language.

Responsibilities

• Check-in/check-out hotel guests in a timely, professional manner.
• Handle cash and credit transactions and process payments.
• Process laundry as needed.
• Record and act on guest preferences and requests.
• Provide local information and resolve guest concerns.
• Maintain safety procedures and report incidents.

Skills

Customer service

Cash handling

Communication skills

Problem solving

Education

High school diploma

Tools

POS systems

Basic math

Job description

IHG is seeking a Front Desk Agent for the night shift (approx. 11 PM – 7 AM) to manage check-ins/outs, verify guest accounts and perform essential accounting and reporting tasks.

You will greet guests, handle payments, upsell services, and respond to requests while maintaining a warm, safe, and seamless experience. A high school diploma and at least one year in front desk or guest services are preferred; flexibility for weekends and holidays is required.