Night Front Desk Agent - Luxury Downtown Experience

Kimpton; Florida; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Paid time off

Medical/Dental/Vision insurance

401(k)

Job summary

InterContinental Miami Downtown is seeking an Overnight Front Desk Agent to deliver warm, efficient service at the front desk. You will check guests in and out, handle payments, and provide local insights to ensure a memorable stay.

The role requires strong communication, problem-solving, and a customer-focused approach. Night shifts, weekend work, and a polished appearance are expected in this full-time position.

Qualifications

• Excellent communication with guests and colleagues.
• Strong problem-solving and multitasking abilities.
• Comfort with basic math, reading, writing, and using computers.

Responsibilities

• Greet guests, check them in/out, and handle transactions.
• Provide information on hotel facilities, services, and local attractions.
• Record guest preferences and follow up on requests and issues.
• Coordinate with other departments and escalate VIP or incidentals as needed.

Skills

Communication skills

Problem solving

Tech literacy

Education

High school diploma

College degree (bonus)

Job description

InterContinental Miami Downtown is seeking an Overnight Front Desk Agent to deliver warm, efficient service at the front desk. You will check guests in and out, handle payments, and provide local insights to ensure a memorable stay.

The role requires strong communication, problem-solving, and a customer-focused approach. Night shifts, weekend work, and a polished appearance are expected in this full-time position.