Night Front Desk Agent | Guest Experience

Rainmaker Hospitality; Frankfort (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Hotel stay discounts

Medical, Dental, Vision, and Life Ins.

Job summary

Rainmaker Hospitality is seeking a friendly, dependable Front Desk Agent for night audit/2nd shift to be the first point of contact for guests, ensuring a positive experience during check-in, stay, and check-out.

The ideal candidate is professional, detail-oriented, and comfortable in a fast-paced hospitality environment. If you enjoy helping people and providing excellent service, apply today.

Qualifications

• High school diploma or equivalent.
• Previous customer service or hotel experience preferred.
• Basic computer skills and ability to learn hotel management software.
• Strong communication and interpersonal skills.
• Ability to remain professional and courteous when handling challenging situations.
• Excellent attention to detail and organizational skills.
• Ability to follow instructions and work independently or as part of a team.
• Must be able to stand for extended periods and work flexible schedules, including weekends and holidays.

Responsibilities

• Welcome guests and provide exceptional customer service
• Process guest check-ins and check-outs efficiently
• Handle reservations, room assignments, and payment transactions
• Respond promptly to guest inquiries, requests, and concerns
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Maintain accurate guest records and reservation information
• Answer phone calls and assist with general hotel information
• Follow hotel policies and procedures to ensure a smooth operation

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Teamwork

Professionalism

Problem-solving

Multitasking

Flexible scheduling

Education

High school diploma or equivalent

Job description

Rainmaker Hospitality is seeking a friendly, dependable Front Desk Agent for night audit/2nd shift to be the first point of contact for guests, ensuring a positive experience during check-in, stay, and check-out.

The ideal candidate is professional, detail-oriented, and comfortable in a fast-paced hospitality environment. If you enjoy helping people and providing excellent service, apply today.