Front Desk Agent

BINGHAMTON MOTOR INN CORP; New Jersey; Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Résumé du poste

Binghamton Motor Inn Corp seeks a positive, friendly Front Desk Overnight Agent to deliver exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, process payments, and coordinate with housekeeping to ensure room availability.

Strong communication and a calm demeanor are essential for handling challenging situations. Responsibilities include answering inquiries via phone/email/in person, building rapport with guests, describing room features, and

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsabilités

• Monitor hotel operations knowledge and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Connaissances

Friendly personality

English proficiency

Computer literacy

Customer service

Hospitality knowledge

Outils

Reservation system

Description du poste

Job Description

Job Description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly full time, Front Desk Overnight Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds