Night Front Desk Agent & Audit Specialist

Gun Lake Casino Resort; Michigan; Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Gun Lake Casino Resort is seeking a Front Desk Agent/Night Auditor to ensure smooth overnight operations of our AAA Four Diamond hotel and casino. You will balance daily accounts, reconcile charges, and prepare nightly financial reports while delivering exceptional guest service.

During the overnight shift you will handle check-ins and check-outs, respond to guest inquiries, monitor security, and coordinate with the Security team to address emergencies.

Formación

• Must be 18+ years old or legally eligible to work in the U.S.
• One year of front desk experience in a hotel environment preferred.
• Familiarity with hotel PMS, accounting software, and related IT systems.
• Strong attention to detail and high accuracy in financial data handling.
• Excellent interpersonal and guest service skills.

Responsabilidades

• Conduct the nightly audit through the hotel's PMS to reconcile daily financial activities and adjust guest accounts.
• Provide front desk services during night hours including guest check-ins/outs and inquiries.
• Generate and review nightly reports; summarize occupancy, revenue, and discrepancies.
• Oversee property security during night and coordinate with Security for emergencies.
• Maintain communication with other departments for smooth day-to-day operations.

Conocimientos

Attention to detail

Guest interaction

Multi-tasking

Problem solving

Educación

High school diploma or equivalent

Herramientas

PMS software

Accounting software

Descripción del empleo

Gun Lake Casino Resort is seeking a Front Desk Agent/Night Auditor to ensure smooth overnight operations of our AAA Four Diamond hotel and casino. You will balance daily accounts, reconcile charges, and prepare nightly financial reports while delivering exceptional guest service.

During the overnight shift you will handle check-ins and check-outs, respond to guest inquiries, monitor security, and coordinate with the Security team to address emergencies.