Night & Early Morning Restock | Customer Service Pro

Michaels of Canada; North Carolina; On-site; USD 22,000 - 25,000; Full time

Job summary

The Michaels Companies Inc. is seeking store team members for a Wayne, NJ location. You will assist customers, manage checkout, enroll shoppers in Rewards and Private Label Credit Cards, and support omnichannel services like BOPIS and SFS.

You’ll also help unload trucks, stock shelves, and maintain planograms to keep the store in excellent condition. The role emphasizes friendly service, safety, and compliance with SOPs, with opportunities for growth and a broad benefits package.

Qualifications

• Preferred Type of experience the job requires
• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail experience

Customer service

Job description

The Michaels Companies Inc. is seeking store team members for a Wayne, NJ location. You will assist customers, manage checkout, enroll shoppers in Rewards and Private Label Credit Cards, and support omnichannel services like BOPIS and SFS.

You’ll also help unload trucks, stock shelves, and maintain planograms to keep the store in excellent condition. The role emphasizes friendly service, safety, and compliance with SOPs, with opportunities for growth and a broad benefits package.